Riu launches new protection service for guests

RIU Hotels & Resorts has introduced RIU Protect, a new service for its customers that provides medical assistance to its guests, including any affected by COVID-19 infection during their holidays. 

The new product is designed with  insurance support from AXA XL and the guidance of Mercer Marsh Benefits, with which the hotel chain wants to offer extra safety to its customers when they take their holiday trips during this crisis caused by the COVID-19 pandemic.

Accessing the service will be very easy. When booking with RIU through its website or call centre, the customer will automatically receive this service. 

This measure will be in force for bookings made starting on June 15th.

“In these uncertain times, we want to offer our customers all the safety and peace of mind we can. So, when they make their bookings, they are given the option to cancel or make changes at no charge up to 30 April 2021. Once in the hotel, the operation will be guided by the RIU Post-COVID Manual for the hotel, which includes 17 safety and hygiene protocols. And now, we are also adding this new service to offer them extra safety and peace of mind, as they will know that if faced with infection by COVID-19 or any other medical condition, they will also receive attention and care at no additional cost to them," states Luis Riu, CEO of RIU Hotels & Resorts.

Coverage up to 30,000 euros

The service offered by RIU will cover, among other contingencies, medical attention, surgery, hospitalization and emergency medical transport, with up to 30,000 euros per guest; it will also cover extensions of hotel stays of up to 14 nights for medical reasons for all guests in the booking, as well as medical repatriation of the guest and return tickets for the other guests in the booking for the same reason.

RIU Hotels & Resorts had to close its 99 hotels in 19 countries in the month of March due to the health emergency. 

The chain has already started its recovery process with the opening of hotels in Berlin, Guadalajara (Mexico), Miami, Cancun and Bulgaria. It foresees new openings in coming weeks in Spain, Portugal, the Dominican Republic, Jamaica and Costa Rica.

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