Tuesday,  October 3, 2023  6:20 am

ACV flies first guests to Cancun since start of COVID-19

ACV flies first guests to Cancun since start of COVID-19
Air Canada Vacations team at Cancun International Airport
Pax Global Media

On June 12th, 2020, Air Canada Vacations flew its first guests from Toronto to Cancun since the start of the COVID-19 crisis. 

They were greeted with a warm welcome as they arrived for their transfer for their much-anticipated stay at Catalonia Playa Maroma or Barcelo Maya Palace.

“We’ve all been eagerly awaiting the moment when we could resume our operations and make dreams travel once again. We’re pleased to have been able to welcome our first customers back to Cancun and thank them for their continued trust and loyalty,” said Nino Montagnese, Managing Director at Air Canada Vacations. “While there is still a journey ahead, we’re proud to be bringing back vacations!”

A safer vacation

In line with Air Canada Vacations’ commitment to safer travel, destination representatives and customers wore mandatory face coverings while being transferred to the resort in a vehicle allowing for more personal space between passengers. High-touch areas in the vacation transfer vehicle were cleaned before and after the transfer.

Air Canada Vacations destination representatives and customers wore mandatory face coverings while being transferred to the resort in a vehicle .

In May, Air Canada Vacations announced the launch of its new health and safety standards to provide customers with greater peace of mind through the various stages of travel. 

As an extension of Air Canada CleanCare+, these new health and safety standards include the enhanced grooming of vacation transfer vehicles and safety protocols throughout the travel journey for vacation packages to Sun destinations. In addition, Air Canada Vacations continues to work with its trusted hotel partners to support the implementation of the highest standards of safety and cleanliness to give customers added assurance when booking their next trip.

For more details on Air Canada Vacations’ commitment to safer travel, please visit: https://vacations.aircanada.com/en/travel-info/health-and-safety-standards

More information on hotel safety protocols at the next stage of the customer’s journey is available on the hotel’s website.

Don't miss a single travel story: subscribe to PAX today!