Consumer Protection BC has cancelled the travel licence of Coquitlam-based Kimiya Travel Ltd. for breaching BC’s travel regulations, after the agency continued to sell travel services to consumers during its licence suspension.
In January, Kimiya Travel’s licence was suspended for failing to provide required financial reports and make payments to the Travel Assurance Fund. Consumer Protection BC was investigating whether the business had enough working capital to continue operating as a travel agency. The business was prohibited from selling travel services during the licence suspension, but continued to do so, Consumer Protection BC said.
Other travel agents and wholesalers are also not allowed to do business with a travel agency or wholesaler that is unlicensed or has a suspended licence.
The licence cancellation notice is available here.
“If you have recently purchased travel from Kimiya Travel, we strongly encourage you to confirm your travel plans,” says Shahid Noorani, vice-president of Consumer Protection BC. “We have reason to believe that a number of travelers may be at risk of not receiving the travel services they paid for. We want to hear from anyone who thinks they may have been affected.”
Consumers have six months from the date of loss to contact Consumer Protection BC and file a claim against the Travel Assurance Fund. Claims to the Travel Assurance Fund will be assessed on a case by case basis. Access to the Travel Assurance Fund is one reason why travelers should always book their travel with a BC-licensed travel agency or wholesaler.
Consumers who have recently purchased travel from Kimiya Travel are encouraged to confirm with airlines, hotels and tour operators that all of their travel plans have been booked and paid for. Affected consumers who are unsure on how to proceed are encouraged to contact Consumer Protection BC at 1.888.564.9963.