Consumer Protection BC has cancelled the licence of M.Y. Ctrips Travel and Tours Ltd., citing a number of violations of provincial regulations.
According to Consumer Protection BC, the business, a previously licensed travel agency based in Richmond BC, lost its licence for the following reasons:
- Operating from an unlicensed location that may not be a permanent place of business wherein the respondent is conducting business, contrary to the Travel Industry Regulation (TIR);
- Providing Consumer Protection BC with false and misleading information on its licence application/renewals, contrary to the Business Practices and Consumer Protection Act (BPCPA);
- Failing to report a change of address from the location at which it conducts business within 14 days of the change occurring, contrary to the TIR;
- No longer meeting the requirements to maintain the licence, as the BC corporate registration for the business is not in good standing.
By law, the business has 30 days to request a reconsideration of the decision. All money received from administrative penalties is deposited into the Consumer Advancement Fund.
In March 2018, Consumer Protection BC suspended the business’ travel licence for failing to submit financial information for 2015 and 2017 and for failing to provide travel assurance fund payments from 2015-2017.