Transat Distribution Canada (TDC) wrapped its 2019 biennial National Leadership Conference last Thursday (Dec. 12).
Since Dec. 5, approximately 200 travel agency owners, preferred partners and TDC managers gathered at the Marival Armony Luxury Resort & Suites in Punta de Mita, Mexico.
At the conference, the members welcomed TDC Campus with lots of excitement and enthusiasm.
Welcome to TDC Campus
The TDC training program provides more than 50 hours of interactive online training that can be done anywhere, anytime, and organized into four modules, ranging from beginner to more advanced content tailored for all travel professionals no matter what the level of experience.
The platform is responsive, so it adapts to the device used, whether it is a tablet, a personal computer, or a mobile phone.
All details related to TDC Campus training program will be announced at its official launch in spring 2020.
According to agency owners, this new tool will play a key role in the recruitment and retention of travel professionals.
This topic of staff retention was addressed in an inspiring and engaging presentation by guest keynote speaker Jacques Forest.
The psychologist and professor at UQAM's School of Management asked the question: to be motivated at work... but by what exactly?
Based on more than four decades of extensive scientific research, Mr. Forest demonstrated the importance of employees being sufficiently motivated (quantity of energy) and, above all, motivated by good motivation (quality of energy invested).
In the spirit of this discussion on energy, Katarina Haddad and Jean-François Thibault of Axellite Leadership concluded their presentations at the conference by sharing the basic physiological concepts necessary to ensure the right level of energy on a daily basis.
Most importantly, how to maintain one's performance zone with the right nutrition, restorative sleep and staying active through physical activity.
Lastly, Patrick Falardeau, Transat's vice-president of e-commerce, addressed agency owners about privacy and e-commerce, highlighting the various online solutions offered by TDC and the importance of developing an excellent customer relationship management (CRM) program.
"I think we can all agree that the content delivered throughout this week was as extraordinary as the work you and your TDC travel professionals do every day" Louise Fecteau, TDC’s general manager, in her closing remarks. "And you have also experienced that, at TDC, innovation is not only about the creative projects we put forward, but about doing things right with best practices, without being afraid to approach them differently, and we are very proud of that.”
On the evening of December 10th, the 200 or so guests were welcomed at a sumptuous reception at the Ocean Garden, a garden overlooking Banderas Bay, at the Grand Velas Riviera Nayarit.
The official farewell dinner of the 2019 edition of the TDC National Conference was held at the four diamond Marival Distinct Luxury Residence beach on the evening of December 11th.
The event took place under the theme of an Indian wedding at Mozzamare, a gourmet seaside restaurant with a breathtaking view and colourful decor.
Don't miss a single travel story: subscribe to PAX today!