SkyLink welcomed more than 100 members of the travel community to a celebration of Diwali, the Hindu festival that celebrates the victory of good over evil, and to the launch of the latest enhancement to its TripPro tool, a self-ticketing option.
Available in the Sabre Red app, the self-ticketing tool allows agents to check fares, book tickets and send them to their clients in less than a minute without leaving the GDS system. It is also available in Amadeus and Apollo systems.
“Basically, travel agents are saving time,” said Sandeep Mamgain, director of sales for SkyLink Canada. “They don’t have to call us and order the ticket over the phone.”
The enhancement is a result of feedback from agent users asking for a way to book tickets for their clients without having to call, send e-mails or chat with SkyLink staff. “Whenever we get the feedback we turn it over to the IT side and they come back with a solution and give us a new enhancement to the tool,” he noted.
This newest tool, the only one in North America, is in keeping with the company’s philosophy, Mamgain said, of supplying its agent partners with improved technology to compete with the online market and prosper.
India’s most important holiday, Diwali takes its name from the clay lamps that Indians use to symbolize the inner light that protects humanity from spiritual darkness. The holiday's foundation story varies according to location: in North India it’s based on the story of King Rama’s return to Ayodhya after he defeated Ravana; in South India, it commemorates the day Lord Krishna defeated the demon Narakasura; and in western India the festival marks the day Lord Vishnu, the Preserver (one of the main gods of the Hindu trinity) sent the demon King Bali to rule the netherworld.