Tuesday,  November 19, 2019  1:49 pm

New service at YVR to assist visually-impaired travellers

  • Air
  •   10-08-2019  2:06 pm

New service at YVR to assist visually-impaired travellers

Getting around Vancouver International Airport just became a little easier for visually-impaired travellers, with the recent launch of the Aira app service at the facility.

Specifically intended for individuals who use mobility aids like a white cane, guide dog or a sighted-guide, Aira will provide passengers at YVR with 24/7 access to a live agent who can help them navigate the airport through the user’s phone or video-equipped, smart glasses. Users must download the app to their smartphones and agree to Aira’s Terms of Service before using it at YVR.

Aira users who come to YVR will receive a push notification through their phone indicating that access is free on Sea Island at YVR’s terminals, the Sea Island Canada Line stations and the McArthurGlen Designer Outlet Centre.

The partnership with Aira is YVR’s latest initiative to improve accessibility for passengers, with YVR also offering accessible terminal design elements, travel planning materials and more. Passengers needing assistance are encouraged to advise their airline when making travel arrangements at least 48 hours prior to travel.


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