Port Authority airports will now provide passengers with free, unlimited access to high-speed Wi-Fi. The airports newly providing access to free high speed Wi-Fi are John F. Kennedy International (JFK), Newark Liberty International (EWR), LaGuardia (LGA) and New York Stewart International (SWF) airports – part of the Port Authority’s ongoing and renewed commitment to improved customer service and amenities for air travelers at a time when the airports continue to experience record passenger volumes.
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The new high-speed Wi-Fi service offers faster speeds – a minimum of 20 megabits per second (Mbps) and up to 50 Mbps – and now available with easy two-click access. Passengers will be able to enjoy unlimited four-hour sessions of free high-speed Wi-Fi access.
“While the unprecedented rebuilding of our region’s airports is a multi-year effort, passengers shouldn’t have to wait for better Wi-Fi,” said Port Authority executive director Rick Cotton. “Simply put, free, reliable, high-speed Wi-Fi has become a bedrock expectation for today’s customers. This step represents one of many that will seek to lift NY & NJ airports from the bottom rung of customer experience surveys up the curve toward greatly improved levels of customer service.”
Just in time for the holidays
With the holidays right around the corner, Port Authority anticipates 7.5 million passengers to pass through the airports, and it's imperative that travellers have access to fast, high-speed Wi-Fi.
“With New York City’s metropolitan airports serving as gateways to the world, offering enhanced Wi-Fi for travelers is another indispensable amenity that the Port Authority is offering its customers, making for a more productive and memorable visit,” said Fred Dixon, president and CEO of NYC & Company. “We applaud the agency for this and other upgrades to customer amenities.”
Passengers will see signage at the airports, throughout the terminals and in the parking garages, describing an easy two-step process to access the airport’s Wi-Fi quickly and seamlessly. Customers select the wireless network at their respective airport, such as “_Free LGA Wi-Fi,” and then hit “Select Free Unlimited Wi-Fi.” A short ad may play before the four-hour browsing session begins.