Saturday,  August 13, 2022  1:23 am

Riviera River Cruises extends call centre hours for Western Canada agents

Riviera River Cruises extends call centre hours for Western Canada agents

Responding to increased demand, Riviera River Cruises will be expanding the hours of operation for its reservation line to accommodate travel advisors in Western North America in 2020.

Starting Jan. 1, 2020, Riviera’s reservation line will operate from 6 a.m. to 5 p.m. PT.. Riviera’s reservation team is led by Chris Barker and also includes Merle Twigg, Ryan McVinnie and Suzanne Williams.

The expansion comes following the addition of Barbara Sargent as Regional Sales Director for Western North America earlier this year. Riviera also promoted Marilyn Conroy to Executive Vice President Sales and Marketing North America.

“We’re excited by the response we’ve gotten since expanding our sales staff to the West Coast, and to better serve travel advisors there we’re making our reservation line available later in the day,” said Marilyn Conroy, Riviera River Cruises’ executive vice-president, sales and marketing North America. “We’re pleased to see that Riviera River Cruises is no longer such a hidden gem on Europe’s waterways.”

Conroy is a travel industry veteran who joined Riviera in late 2018 as Vice President Sales and Marketing. She has more than four decades of experience in cruise line sales and marketing at Silversea Cruises, Crystal Cruises and Cunard Line.

For more information about Riviera River Cruises or to make reservations, call 888-838-8820. Travel advisors can order updated catalogs for 2020 at

Don't miss a single travel story: subscribe to PAX today!