Royal Caribbean is introducing a new bid-based stateroom upgrade program tomorrow (Nov. 28), providing guests with the chance to get a little extra ‘Royal’ treatment.
Known as RoyalUp, the program will provide guests with an email if their sailing is eligible, during which they will have the opportunity to browse through staterooms available for upgrade on their sailing. Guests can then select the dollar amount they are willing to pay for the upgrade and submit their bid.
The RoyalUp offer amount is per person for the entire duration of the cruise. Offers are based on two occupants per stateroom - only the first and second guest will be charged. If there are more than two guests in the reservation (between two and five passengers), the offer amount submitted will be per guest but only for the first and second guest on the reservation.
Guests cannot choose the location or specific features of the upgraded cabin, as it depends on availability, Royal Caribbean said.
In terms of groups, Royal Caribbean cannot guarantee that all reservations traveling together will be upgraded. Under the circumstance that all reservations are upgraded, Royal Caribbean cannot guarantee that all the upgraded cabins will be close together.
Guests can make bids across multiple categories to increase their chances of having an offer accepted. Travel agents will have access to the program so that they can handle the entire bidding process for their clients.
Upgrade bids can be accepted anytime from the moment it is submitted up until two days prior to voyage departure and an email notification will be sent if the offer is accepted.
Guests can modify or cancel the offer up until two days prior to departure, provided that the offer has not already been accepted by RCI and provided their credit card has not been charged.