Karisma Hotels & Resorts hosted their Breakfast Seminar training sessions with about 25 travel agents at the Delta Calgary South Hotel on Sept. 28.
Debbie Girard, regional sales and marketing director, hosted the breakfast with cold towels and breakfast mimosas to emulate the signature service and greeting at their Karisma properties.
"We want clients to come down, enjoy the food, enjoy the company they are with, to explore and to connect," Girard said. "To re-connect is why most people go on vacation."
Karisma properties have a variety of unique room categories that are perfect for groups, couples, families, weddings, honeymoons and incentive trips. Villa concierge service ensures beach and pool butlers provide the highest level of service to travellers. Their commitment to accommodate dietary restrictions and allergy concerns provides strong assurances to those who have food-related concerns while travelling.
El Dorado Spa Resorts & Hotels provide tasteful luxury for couples and adults. Fuentes is their signature culinary theatre offered six times a week for guests to participate in an interactive Master Chef dining experience.
Debbie Girard, regional sales and marketing director, Karisma Hotels & Resorts
The Culinary Beef Series is their signature gourmet food experience where a Canadian Celebrity Chef is featured during the second week of each month and guests are treated to personal dining experience with the guest chef. The Culinary Beef Series is included as a part of the Connoisseur Collection when booking with Air Canada Vacations or through other tour operators for an additional fee. Additional inclusions of the Connoisseur Collection (only through Air Canada Vacations) include private airport transfers, dedicated butler and beach beds, personalized bathrobes, unlimited beach and pier dining and priority seating at all restaurants.
The El Dorado Casitas provide the ultimate privacy in a romantic and peaceful hideaway, or small wedding groups of up to 24 guests can book out the casitas for a private enclave wedding experience.
The Palafito overwater bungalows have been a huge success since opening with units selling out a year in advance. Thirty units are available, complete with an exclusive overwater restaurant and spa for guests. Karisma continues to be the only resort offering overwater bungalows in the Mexico Caribbean area and access to booking has been opened to all travel agents (not just Gourmet Inclusive Vacation Consultants) through Canadian tour operators. In the architectural stage, Karisma is planning on offering family friendly, two story palafito bungalows that will allow families to enjoy an all inclusive overwater bungalow vacation experience.
Generations Resort is their multi-generational property offering one, two and three bedroom suites. The triple A, four Diamond property provides 24-hour room service, butler service, baby amenities (including baby monitors, cribs, strollers, Gerber baby food), nanny service, toy lending programs, a kids' club open until 11 p.m. and the Little Echo Chefs Program, a culinary program for kids. An Indian chef was brought in for a new Indian restaurant, Habib, and can now provide traditional Indian wedding services.
The Azul Beach properties have partnered with Nickelodeon to offer The Nickelodeon Experience with character meets and photo opportunities, character dining experiences, Nick Knack Snacks available complete with the Orange Carpet experience for the kids to make them feel special. Azul Beach The Fives is currently undergoing renovations to expand with room availability to double in the next three years. A new lobby and pool area will be open in November this year and a new building with all oceanview beachfront rooms is expected to be completed in three years.
Sensatori Negril located on the Seven Mile Beach is undergoing a complete renovations with 144 new suites available by June 1, 2018 exclusively for the Canadian market through Sunwing Vacations.
Nickelodeon Punta Cana and Sensatori Punta Cana opened in 2016 offering fun luxury vacations for families. They have now announced a Nickelodeon Resort to open in the Riviera Maya, next door to the Generations Resort.
A new website, www.memorablemomentsweddings.com, was launched for travel agents and brides to facilitate wedding planning options for romance experiences. Interactive Pinterest-style wedding planning boards, live chat feature with onsite wedding designers and a promo predictor are only some of the newest features of the website.
The Karisma travel portal provides comprehensive information about all their properties and inclusions. The Agent Rewards program offers points for bookings, and agents have the opportunity to become a Gourmet Inclusive Vacation Consultant, or upgrade to Gourmet Inclusive Wedding Consultant, and Gourmet Inclusive Honeymoon & Anniversary Consultant.
Luis Chino, regional sales manager for Lomas Travel, finished the presentation with an overview of the largest transportation and destination management company in the Riviera Maya. They offer a variety of private transfer options and domestic air with Maya Air from Cancun to Cozumel. Additional add-ons include bridal photography and video services and excursions with Maroma Adventures for guests. Lomas Travel can also arrange site inspections for travel agents complete with lunch and transfers, complimentary if visiting three or more Karisma properties.