The 'Monday Minute' is a weekly feature at PAX dedicated to highlighting the movers, shakers, leaders and rule-breakers in Canada's travel agent community. Wanna be profiled? Wanna nominate someone? Email firstname.lastname@example.org!
Name: Michelle MacKenzie
Company: TierOne Travel
Location: Cochrane Alberta
How long have you been a travel agent?: Since 1989
Speciality: Groups, youth student groups, musical performance groups, corporate.
What do you love most about being a travel agent?: Having a satisfied customer and being able to assist when they make that call they don’t want to make. Clients sometimes believe that I can't help when, in fact, I can; a fix can take less time in the moment than trying to rectify it upon return. As consultants, we know the right people to speak to, as opposed to waiting online or searching on the net.
What's one travel trend you've noticed in consumers as of late?: They trust a machine more than a person: 'It must be right - I saw it online!'
What's the most creative thing you've ever done to secure a sale?: Going that extra mile by checking the sunset time in Venice, so a client could have a beautiful dinner on the terrace.
What's your proudest sales achievement to date?: Diversifying from corporate accounts that slowed down due to the economic downturn.
What's your number one piece of advice for other travel agents?: Always have a plan B! Providing the best for your client does not always mean that it's the first company that you think of. Using a company that can provide extra items for the same cost is what sets a good agent apart from the others.
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