The 'Monday Minute' is a weekly feature at PAX dedicated to highlighting the movers, shakers, leaders and rule-breakers in Canada's travel agent community. Wanna be profiled? Wanna nominate someone? Email firstname.lastname@example.org!
Names: Terry & Sandra Dunlop
Company: Interlake Travel
Where do you live? Gimli, Manitoba
How long have you been travel agents? 7.5 years
What is your speciality? All-inclusive winter sun escapes
What do you love most about being a travel agent? Hearing how happy our customers are on the phone after they book. Talking to them after their trip and hearing all their adventures. Helping to make great memories for our customers.
What's one travel trend you've noticed as of late? More and more people heading to the sun before Christmas. Charters are starting earlier and earlier in the year. Our customers are now planning two trips – one pre-Christmas and one in January or February.
Of all the bookings you’ve made, which itinerary and/or travel package are you most proud of? We recently sent a family of 11 to Disney World. Grandma and Grandpa took the whole family – and the kids, grandkids and Grandma sent me an email telling us how much they enjoyed their trip. A lot of great memories were made.
What's your number one piece of advice to other travel agents? Always offer your customers travel insurance and if they decline, have them sign a waiver.
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