The 'Monday Minute' is a new weekly feature at PAX dedicated to highlighting the movers, shakers, leaders and rule-breakers in Canada's travel agent community. Wanna be profiled? Wanna nominate someone? Email email@example.com!
Name: Wilma Suurnakki
Company: The Travel Agent Next Door
Location: Belle River, Ontario
Years of travel agent experience: 38 years
What do you love most about being a travel agent?
I would say making the connection with clients and hopefully making their vacation dreams come true. Referrals from clients are the best – it lets you know you are doing something right.
What's one travel trend you've noticed as of late?
More and more friends and families travelling together, in groups from all different generations, giving memories instead of gifts.
Over the years, how have you had to adapt to changes taking place in the industry?
In this industry you have to be okay with change and embrace it, as it is a daily occurrence.
Of all the bookings you’ve made, which itinerary and/or travel package are you most proud of?
There are several, but the most recent would be tying in a South Pacific cruise with a New Zealand wedding, and then a stopover in Hawaii and California on the return. Complicated itinerary but loved having it fall into place with no glitches.
What's your number one piece of advice to other travel agents?
Listen to your clients and stay in contact.
Don't miss a single travel story: subscribe to PAX today!