Due to the evolving COVID-19 global pandemic, G Adventures has suspended all tours departing between March 16th April 30th, 2020, the company announced Friday (March 13).
"The safety and security of our travellers and staff is our top priority and this is a precautionary measure to protect our people at this time," the company announced.
Any traveller booked on a tour departing between March 16th and April 30th, 2020, will be eligible for a "110 per cent travel credit" of all land services, including pre or post nights and transfers, which can be used on any tour departing within the next two years.
G Adventures will be proactively notifying all travellers regarding their tour suspension and are advising travellers with flight bookings to contact their insurance and air provider directly for details on refunds or relaxed cancellations policies.
Any tours already in operation or due to depart before March 16th, 2020, will run as scheduled.
Select itineraries will be disrupted and G Adventures will notify these travellers to offer a pro-rata travel credit for the remainder of their tour experience.
"We understand that some travellers may have the desire to return home early so are offering travellers the option to either continue with their tour as planned or to leave the tour early with a pro-rata travel credit for the remaining days of the land portion of their trip," the company stated.
G Adventures said it "would like to thank its global community of travellers, agents and partners around the world for their commitment in these times of uncertainty. As pioneers of community tourism, we still believe travel can be the world's greatest form of wealth distribution. As much as we have a commitment to our travellers, we have a commitment to the local communities tourism benefits, and we hope to be able to return to them as soon as it is safe to do so.
Agents with questions are asked to contact G Adventures' sales team by telephone or email.