Air Canada Vacations (ACV) has launched a Facebook group to inform travel agents about product updates, FAMs, incentives, promotions and more.
The “ACV Inner Circle,” as the page is called, is a closed group for travel agents only.
It was created to give the trade another avenue to communicate with ACV’s team directly, explained Erminia Gallina, general manager, sales, Ontario & National at ACV.
“I strongly believe that it’s such an advantage for a travel agent to be fully informed and build a relationship with the sales team and this page is completely handled by the sales team so we know exactly what the agency community is interested in knowing,” Gallina told PAX.
Agents can visit the Facebook page to learn more about ACV’s latest news and ask any questions they may have (as opposed to holding on the phone or waiting for an email response), Gallina said.
“The pure connection to sales is a big win,” Gallina said, noting how the page will post instant ACV updates, in addition to fun promotions, prize giveaways and videos. “Buckle up, we have so much to offer.”
The page, which is monitored Monday-Friday during business hours, is also an avenue for travel agents to look out for one another.
“The coolest thing is that they’re helping each other,” Nino Montagnese, managing director at ACV, told PAX, noting how he’s seen agents in the group answer questions that other agents have posted. “That’s exactly what we wanted from this Facebook page.”
Joining the group is simple: simply search “ACV Inner Circle” on Facebook, click on groups and the page will appear (new members must answer a few short questions to verify that they are indeed a travel agent).
Agents who join the group also have a chance to win big: all who join between Sept. 10 and Sept. 27 have a chance to win two air seats to Mexico or the Caribbean. The draw date is Sept. 30.
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